Guarantees
Our Commitment to Quality At Calviro, founded by Bruce Donald Carmichael, we stand behind every item we sell. We ensure that our home and kitchen essentials meet high standards of durability and functionality before they ever reach your doorstep.
Satisfactory Quality Guarantee In accordance with the UK Consumer Rights Act 2015, we guarantee that all products delivered to you will be of satisfactory quality, fit for their intended purpose, and exactly as described on calviro.co.uk.
30-Day Money-Back Guarantee We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you may return the item in its original, unused condition within 30 days of receipt for a full refund.
Faulty Goods Guarantee If a product develops a manufacturing fault, your rights are protected:
- Within 30 Days: You are entitled to an immediate full refund, repair, or replacement.
- Within 6 Months: If a product is found to be defective, we will offer a repair or replacement at no cost to you. If a repair or replacement is not possible, you will receive a full refund.
Damaged in Transit Guarantee We guarantee that your order will arrive in perfect condition. If an item is damaged during delivery, please notify us at contact@calviro.co.uk within 48 hours. We will send a replacement immediately or issue a full refund, covering all associated shipping costs.
Secure Payment Guarantee Your financial security is guaranteed through our partnership with PayPal. Every transaction is encrypted, and your purchase is covered by PayPal Buyer Protection, ensuring you get what you paid for or your money back.
How to Make a Claim To initiate a guarantee claim, please contact our support team with your order number and details of the issue:
- Email: contact@calviro.co.uk
- Phone: +44 7538 299681
- Address: 18 Hawthorn Ave, Swindon, SN2 1RW, United Kingdom